MD
MBUYISENI D

1 reviews | Active since May 2018

03 May 2018, 10:06

I want my refund from Emerge Mobile "Ikhokha"

I have a vehicle servicing business so I needed the speed point to take my business to the next level. I then bought an Ikhokha Mover when I spoke to the consultant she never told me that this machine doesn't support the fleet cards. I have returned the Machine for refund request that was done on the 17 March 2018. I was told that the refund take about 30 days, 30 days has passed still no refunds. Emerge Mobile service to consumers is very poor I need my money back please assist guys.

0
Replies (4)
iKhokha
iKhokha's reply04 May 2018, 15:13
Official

Hi there, we are sorry to hear about your experience :( iKhokha card machines cannot accept Fleet cards and this should have been communicated to you when you asked your sales rep, apologies. With regard to your refund, can you please confirm your email address that you used to sign up with or your UID and we will track this and get back to you ASAP on the status of your refund. Thank you!

MD
MBUYISENI D's update07 May 2018, 10:16
Reviewer Update
My email address is ********** that I have used to purchase that machine. I have personally requested the refund long time ago why is it taking so long? I spoke to Phumelele as sales rep from Ikhokha she never mentioned that the machine doesn't Accept Fleet Cards hence that is why after paying that's when she sent me all those terms and conditions to read and I just came across that clause which has led me to request a refund.
MD
MBUYISENI D's update08 May 2018, 13:24
Reviewer Update
I seems as if the so called Emerge Mobile aka "Ikhokha" is not entertaining my story where else they are owing me my money.
iKhokha
iKhokha's reply21 May 2018, 16:39
Official

We would like to confirm that a full refund was actioned.