I purchased an Ikhokha machine last week, and because of having to attend to urgent issues couldn't wait for the assistant at the shop to set up the machine for me

I purchased an Ikhokha machine last week, and because of having to attend to urgent issues couldn't wait for the assistant at the shop to set up the machine for me. I then communicated via email to a few consultants that only gives me partial information, lolol after a few days I was so frustrated I considered taking the machine back, I then decided to call them again today after submitting all ten thousand documents and pictures, then spoke to Mohammed that was really a blessing he helped me until my machine was active. We stayed on the line for long to ensure that the machine was working. If it wasn't for Mohammed and his service going the extra mile I'd probably would have changed service providers