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Paul M
1 reviews | Active since Oct 2015
04 May 2024, 13:42
I paid R3500 for a brand new speed point only to be provided with a second hand Ikhokha machine
Ikhokha provided me with a speed point which seems to be used before by someone else,the speedpoint I only used it for 3 months then the battery started giving me problems,i then requested for an upgrade in the form of trade in when they released a new model,all they care about is making profit as the only time they call is to know why I am not trading with them anymore,and when i tell them the reason they consultant will just say "let me speak to my superiors" and that will be the end,the next call will be the same reason to find out why i am not using their speedpoint anymore same cycle.
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iKhokha's replyOfficial
05 May 2024, 06:52Hi Paul, thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with the speed point provided to you.
We understand your frustration regarding the trade-in process and the subsequent follow-up calls. Rest assured, we take your feedback seriously and will investigate this matter internally to ensure that appropriate action is taken to address your concerns.
A member of our team will be in touch with you to discuss your concerns further and find a suitable resolution.
We understand your frustration regarding the trade-in process and the subsequent follow-up calls. Rest assured, we take your feedback seriously and will investigate this matter internally to ensure that appropriate action is taken to address your concerns.
A member of our team will be in touch with you to discuss your concerns further and find a suitable resolution.
Please allow us the opportunity to rectify this situation and regain your trust. A member of our team will be in touch with you as soon as possible to discuss your concerns further and find a suitable resolution.
Kind regards,
The iKhokha team
Kind regards,
The iKhokha team
iKhokha's reply05 May 2024, 06:52
Official
Hi Paul, thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with the speed point provided to you.
We understand your frustration regarding the trade-in process and the subsequent follow-up calls. Rest assured, we take your feedback seriously and will investigate this matter internally to ensure that appropriate action is taken to address your concerns.
A member of our team will be in touch with you to discuss your concerns further and find a suitable resolution.
We understand your frustration regarding the trade-in process and the subsequent follow-up calls. Rest assured, we take your feedback seriously and will investigate this matter internally to ensure that appropriate action is taken to address your concerns.
A member of our team will be in touch with you to discuss your concerns further and find a suitable resolution.
Please allow us the opportunity to rectify this situation and regain your trust. A member of our team will be in touch with you as soon as possible to discuss your concerns further and find a suitable resolution.
Kind regards,
The iKhokha team
Kind regards,
The iKhokha team