1 reviews | Active since Jan 2019
I cannot believe this is the same company..!!!
Very poor service. I honestly don’t even know how to explain how terrible and *********** the new iKhokha onboarding process has become. The so-called “onboarding specialist” kept emailing me the same questions over and over, and kept asking for the same documents again and again. Some of her questions were so ridiculous that I actually struggled to reply with a straight face. How is a “specialist” this clueless about her own job?
iKhokha used to be fast, progressive, and reliable. Now the whole process has turned into a complete circus. Even South African banks, with all their drama, verify FICA faster than this. They almost ruined my November, but thankfully, I switched and was fully set up with another provider in 2 days. Honestly, let me ask you something simple: how long does it take to FICA an existing client who’s been trading with you for 7 YEARS using the same documents? You guys are a joke.
We’re truly sorry for the frustration you’ve experienced, and we appreciate you taking the time to share such detailed feedback. This is not the standard of service we strive for, and we understand how disappointing and inconvenient this must have been.
Please know that we are actively looking into what went wrong during your onboarding process so we can address it internally and prevent it from happening again. One of our agents will be reaching out to you directly to clarify the situation and offer any support you may still need.
Thank you for your patience, and for giving us the opportunity to make things right. We value your feedback, and we’re committed to improving your experience with us.
Kind Regards,
The iKhokha Team.
We’re truly sorry for the frustration you’ve experienced, and we appreciate you taking the time to share such detailed feedback. This is not the standard of service we strive for, and we understand how disappointing and inconvenient this must have been.
Please know that we are actively looking into what went wrong during your onboarding process so we can address it internally and prevent it from happening again. One of our agents will be reaching out to you directly to clarify the situation and offer any support you may still need.
Thank you for your patience, and for giving us the opportunity to make things right. We value your feedback, and we’re committed to improving your experience with us.
Kind Regards,
The iKhokha Team.
At this point, I honestly hope you lose many more clients the way you have lost me. Release my money...!!!
At this point, I honestly hope you lose many more clients the way you have lost me. Release my money...!!!