Horrible team!

I've never had such a horrible experience with these guys, honestly I'm very disappointed, I even wish I was renting their machine, worse I own it.

Sent a depositor to deposit money under my reference, the poor lady mistakenly press one key due to malfunctioning ATM keypad, contacted iKhokha and explained, emailed support team the proof of payment just to see where things went wrong. Fine, I got a ticket number and same day (22/03/22) got an email saying "Please note that we have sent a request to the correct department"

Okay, the following day I made a call, just a follow up, boom, the lady who's working on it went on lunch, she'll be asked to call me and give me update, the day went till the next. Today, made the same thing again, and I was told that the matter is with finance department and there's no feedback from them, I personally guess the iKhokha finance department is permanently closed because I was told that they emailed them yesterday but till today there's no response.

I had to make a plan on how to replace the lost money, I'm calling it the lost money because clearly I'll never get it. It's very little anyway, but my poor village folks were too desperate for the service.

I'd love to believe that I'm the only person who's being treated like this because honestly, no one deserves such, it's okay if it's myself only, but I now know that I shouldn't advise anyone to own iKhokha because when ever you have an issue you'll see yourself out!