FM
Fortunate M
1 reviews | Active since Dec 2018
01 Oct 2019, 10:14
Horrible service from Ikhokha customer care. REFUND ME
Horrible service. I purchased their bundle and when you call asking for either Melissa or Nico they are always missing in action.
I instructed Melissa to cancel the order as they dont know how to treat clients and getting a cancellation form is another nightmare on its own.
They dont have time to speak to clients and will give you the run around. I want my money refunded back asap
Helpful (0)
Replies (16)0
Replies (16)
iKhokha's replyOfficial
01 Oct 2019, 10:56Hi Fortunate,
Prom here. I am so sorry to hear this. Can I please have your contact details and I will get a team member to help you as best we can.
Prom here. I am so sorry to hear this. Can I please have your contact details and I will get a team member to help you as best we can.
iKhokha's reply01 Oct 2019, 10:56
Official
Hi Fortunate,
Prom here. I am so sorry to hear this. Can I please have your contact details and I will get a team member to help you as best we can.
Prom here. I am so sorry to hear this. Can I please have your contact details and I will get a team member to help you as best we can.
FM
Fortunate M's updateReviewer Update
01 Oct 2019, 10:57***
Ask them to email me the refund form to ***
Ask them to email me the refund form to ***
FM
Fortunate M's update01 Oct 2019, 10:57
Reviewer Update
***
Ask them to email me the refund form to ***
Ask them to email me the refund form to ***
iKhokha's replyOfficial
01 Oct 2019, 10:59Thank you Fortunate - Our team member will be in touch soon
iKhokha's reply01 Oct 2019, 10:59
Official
Thank you Fortunate - Our team member will be in touch soon
FM
Fortunate M's updateReviewer Update
01 Oct 2019, 13:50I just called now because as usual your pathetic stuff lacks manners
A stupid guy called Manuel hung up on me. I WANT MY MONEY BACK
REFUND ME MY MONEY AND STOP PLAYING GAMES
A stupid guy called Manuel hung up on me. I WANT MY MONEY BACK
REFUND ME MY MONEY AND STOP PLAYING GAMES
FM
Fortunate M's update01 Oct 2019, 13:50
Reviewer Update
I just called now because as usual your pathetic stuff lacks manners
A stupid guy called Manuel hung up on me. I WANT MY MONEY BACK
REFUND ME MY MONEY AND STOP PLAYING GAMES
A stupid guy called Manuel hung up on me. I WANT MY MONEY BACK
REFUND ME MY MONEY AND STOP PLAYING GAMES
FM
Fortunate M's updateReviewer Update
01 Oct 2019, 13:51I had to call myself because your do called Team was not ready to call me back. I want my money back
FM
Fortunate M's update01 Oct 2019, 13:51
Reviewer Update
I had to call myself because your do called Team was not ready to call me back. I want my money back
iKhokha's replyOfficial
01 Oct 2019, 14:32I sincerely apologise Fortunate.
I have raised this with our team and you will get a phone call shortly with feedback. We are working on get this query sorted out ASAP for you.
Regards,
Prom & the iKhokha Team
I have raised this with our team and you will get a phone call shortly with feedback. We are working on get this query sorted out ASAP for you.
Regards,
Prom & the iKhokha Team
iKhokha's reply01 Oct 2019, 14:32
Official
I sincerely apologise Fortunate.
I have raised this with our team and you will get a phone call shortly with feedback. We are working on get this query sorted out ASAP for you.
Regards,
Prom & the iKhokha Team
I have raised this with our team and you will get a phone call shortly with feedback. We are working on get this query sorted out ASAP for you.
Regards,
Prom & the iKhokha Team
FM
Fortunate M's updateReviewer Update
02 Oct 2019, 08:10I want my money back. When you wanted the money you were so eager to assist and as soon as it was paid Melissa and NICO went MIA till today. Nobody has called or refunded me
PAY ME BACK MY R7399
PAY ME BACK MY R7399
FM
Fortunate M's update02 Oct 2019, 08:10
Reviewer Update
I want my money back. When you wanted the money you were so eager to assist and as soon as it was paid Melissa and NICO went MIA till today. Nobody has called or refunded me
PAY ME BACK MY R7399
PAY ME BACK MY R7399
iKhokha's replyOfficial
02 Oct 2019, 09:53Hi Fortunate, it's Prom
I've looked into the matter and can confirm that your refund has been processed.
You will have your funds by Friday morning.
We're so sorry for the experience you have had. We are here to help of you have any further questions.
I've looked into the matter and can confirm that your refund has been processed.
You will have your funds by Friday morning.
We're so sorry for the experience you have had. We are here to help of you have any further questions.
iKhokha's reply02 Oct 2019, 09:53
Official
Hi Fortunate, it's Prom
I've looked into the matter and can confirm that your refund has been processed.
You will have your funds by Friday morning.
We're so sorry for the experience you have had. We are here to help of you have any further questions.
I've looked into the matter and can confirm that your refund has been processed.
You will have your funds by Friday morning.
We're so sorry for the experience you have had. We are here to help of you have any further questions.
FM
Fortunate M's updateReviewer Update
04 Oct 2019, 07:39Was my refund paid out?
FM
Fortunate M's update04 Oct 2019, 07:39
Reviewer Update
Was my refund paid out?
FM
Fortunate M's updateReviewer Update
04 Oct 2019, 09:05I am waiting for a respond
FM
Fortunate M's update04 Oct 2019, 09:05
Reviewer Update
I am waiting for a respond
iKhokha's replyOfficial
04 Oct 2019, 09:11Hey Fortunate, Prom here.
Your refund has been processed by our Finance team yesterday.
It should reflect soon.
Our apologies for the inconvenience.
Your refund has been processed by our Finance team yesterday.
It should reflect soon.
Our apologies for the inconvenience.
iKhokha's reply04 Oct 2019, 09:11
Official
Hey Fortunate, Prom here.
Your refund has been processed by our Finance team yesterday.
It should reflect soon.
Our apologies for the inconvenience.
Your refund has been processed by our Finance team yesterday.
It should reflect soon.
Our apologies for the inconvenience.
FM
Fortunate M's updateReviewer Update
04 Oct 2019, 11:01I just called my bank and according to them no money was paid over to them. What is payment reference number?
FM
Fortunate M's update04 Oct 2019, 11:01
Reviewer Update
I just called my bank and according to them no money was paid over to them. What is payment reference number?
FM
Fortunate M's updateReviewer Update
04 Oct 2019, 11:07Prom you are a ****. What game are you guys playing here? I want my money back. My bank does not have any funds coming from you guys. Stop the lies
FM
Fortunate M's update04 Oct 2019, 11:07
Reviewer Update
Prom you are a ****. What game are you guys playing here? I want my money back. My bank does not have any funds coming from you guys. Stop the lies
FM
Fortunate M's updateReviewer Update
04 Oct 2019, 13:47I am waiting for the proof of payment to be sent. Its almost 2pm and no payment was received.
FM
Fortunate M's update04 Oct 2019, 13:47
Reviewer Update
I am waiting for the proof of payment to be sent. Its almost 2pm and no payment was received.
iKhokha's replyOfficial
04 Oct 2019, 15:36Hi Fortunate,
Our team has put through the refund.
I believe Melissa has forwarded you the proof of payment.
Our apologies for the inconvenience.
Our team has put through the refund.
I believe Melissa has forwarded you the proof of payment.
Our apologies for the inconvenience.
iKhokha's reply04 Oct 2019, 15:36
Official
Hi Fortunate,
Our team has put through the refund.
I believe Melissa has forwarded you the proof of payment.
Our apologies for the inconvenience.
Our team has put through the refund.
I believe Melissa has forwarded you the proof of payment.
Our apologies for the inconvenience.
FM
Fortunate M's updateReviewer Update
04 Oct 2019, 18:31Update: Payment was received about 5 min ago. Next time you must not lie, that payment was only processed today around past 11 after i called that rude lady called Melissa. You are all the same and cover up for each other. Bunch of *********** adults.
FM
Fortunate M's update04 Oct 2019, 18:31
Reviewer Update
Update: Payment was received about 5 min ago. Next time you must not lie, that payment was only processed today around past 11 after i called that rude lady called Melissa. You are all the same and cover up for each other. Bunch of *********** adults.