OS
Olwethu S
1 reviews | Active since Apr 2025
07 Apr 2025, 13:12
Horrible Customer service
I’ve paid for a card machine over a week ago , I was told it would be delivered next day however till this day have not received it. You call the customer care and get given the run around. Don’t get me started with chat - the chat agent Nikesh **** and said I would receive it that same day. No tracking number , nothing.
At this point I just want my money back. I wouldn’t recommend it
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iKhokha's replyOfficial
07 Apr 2025, 13:24Thank you for bringing this to our attention, Olwethu. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the level of service we aim to provide. We understand how important it is to receive your card machine on time, and we're truly sorry for the delays and the miscommunication you’ve encountered. Please note that we’ve urgently escalated your case to the team for immediate investigation. Someone will be in touch shortly to provide a clear update, including tracking details.
Kind Regards, The iKhokha Team
Kind Regards, The iKhokha Team
iKhokha's reply07 Apr 2025, 13:24
Official
Thank you for bringing this to our attention, Olwethu. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the level of service we aim to provide. We understand how important it is to receive your card machine on time, and we're truly sorry for the delays and the miscommunication you’ve encountered. Please note that we’ve urgently escalated your case to the team for immediate investigation. Someone will be in touch shortly to provide a clear update, including tracking details.
Kind Regards, The iKhokha Team
Kind Regards, The iKhokha Team