Hidden cost / no support / How to restart machine not in use

ikhokha has been the worst support department to deal with. Purchased machine over R3000 during covid. Sent email after closing little shop to de activate. Now I want to use machine again that I only used a few months. Except that there is monthly cost over these passing years??? Some monthly cost nobody ever notified me about. Also I sent email to de active as soon as I closed shop. Yet no amount given.. No statements sent. No person or Email /form to restart / activate machine to new account. BEING TOLD All these monthly amounts accumulated will be deducted when doing new transaction? What monthly cost? What am I to do.. After purchasing a expensive machine. No answers to anything.. I would never recommend purchase from Ikhoha. Should I put it in dusbin? So dissatisfied... Small business. Requested Merchant Profile to see.. Ignored.