Had a challenge with my new speed point being declined by the system

Had a challenge with my new speed point being declined by the system. My frustration was that this is a 2nd machine I'm getting but I was registering it with a new profile as this is going to be for my 2nd company. I was being declined for small technicality because picture of my ID wasn't showing the left side with info from home affairs only the side with my details and picture was there. I made a call and eventually spoke to Mohammed who was professional and kind in handling my complaint. He took up with powers be and called me back and even took time to ask me to check my machine is working and linked. Now this is the kind of services we look for, thank you Mohammed. I'm staying with Ikhokha