1 reviews | Active since Jan 2026
Great is sales horrible with client service and dealing with client problems
Good with sales horrible when running into problems to resolve issues. No replies and being ignored.
Things started well when we purchased two speed points from Ikhoka that we decided to buy two POS systems as well. This was with communication that the POS software can give us exactly what we have now. (We have proof of voice notes and whatsap messages confirming their system will able to do what we need).
Upon training it was confirmed that the POS system can not do accounts as we currently do and we will need to do mostly manual processing on accounts (running back wards from our current technology). We have tried by all means to get the Ikhoka team to come up with a solution to either program the software to suite our needs as what was promised it could do, or to assist us with viable solutions. We have been ignored for a month untill on the 18th of December the sales agent advised that they will send us a waybill/tracking number for the arrangements put in place to pick up the POS system from us and after inspection they will refund us for the POS. Since this last message all our phone Calls and emails are being ignored and we are sitting with two POS Systems we cannot use. They even deducted monthly fees for the POs terminals that we cannot use. We have not received assistance in getting these funds reversed and had to do this through our bank.
We have on multiple times requested solutions rather than refund as we advised a refund should be our last resort. We have now been forced to be the mean guys do to total lack of client service and accountability from Ikhoka
We sincerely apologise for the experience you’ve had, this is certainly not the level of service or communication we strive to provide.
We understand your frustration, especially given the expectations set during the sales process and the inconvenience caused by delays, unanswered queries, and fees deducted on systems you could not use. Your feedback regarding the POS functionality, communication breakdown, and refund handling is taken very seriously.
A member of our team will reach out to you directly to provide clarity, address the outstanding concerns (including the POS return, refund, and fees).
Thank you for bringing this to our attention, and we appreciate your patience while we ensure this is escalated and handled appropriately.
Kind Regards,
The iKhokha Team
We sincerely apologise for the experience you’ve had, this is certainly not the level of service or communication we strive to provide.
We understand your frustration, especially given the expectations set during the sales process and the inconvenience caused by delays, unanswered queries, and fees deducted on systems you could not use. Your feedback regarding the POS functionality, communication breakdown, and refund handling is taken very seriously.
A member of our team will reach out to you directly to provide clarity, address the outstanding concerns (including the POS return, refund, and fees).
Thank you for bringing this to our attention, and we appreciate your patience while we ensure this is escalated and handled appropriately.
Kind Regards,
The iKhokha Team