Frustrated on poor service

I purchased a card device online on the 31st August 2020 and completed my profile the same day with delivery to arrive within the net 5 - 7 working days. Order #11773 however the device is still not delivered. I followed up on the 19th October 2020 using e-mail address *** no response received to date, I further tried to phone their customer care number numerous times without success. It is now the third month without the device I paid for of which I would have received interest on funds paid to them if they were invested.