Failure to delete client profile after numerous requests

3 Years ago we stopped using the Ikhokha machine for business as the services were shocking, I have been trying for 3 weeks now to delete the business profile as there is no reason for Ikhoka to hold this information as we have not been clients for a considerable amount of time. I have phoned, gone onto the online portal chat, emailed and commented on their FB posts all to get some action and finally have the profile deleted. It is quite possible that Ikhokha is now an SOE with their lack of customer service and total inaction.