TM
Thabo M
1 reviews | Active since Apr 2025
30 Apr 2025, 11:00
Extremely Poor Service – No Delivery, No Support, No Accountability
I placed my order on 17 April and completed RICA verification on 24 April. I was assured the card machine would be dispatched on 24 or 25 April. To date, there has been no delivery.
Customer service has been nothing but **dishonest**, giving me empty promises and conflicting information. The **WhatsApp support line is completely unresponsive**, and it's impossible to get clear answers or real assistance.
I have lost complete faith in this brand — if this is how they handle new customers, I cannot trust them to handle my business finances. I am requesting a full refund immediately. I will be switching to YOCO, a brand that values its customers and delivers as promised.
Very disappointing experience.
Helpful (0)
Replies (2)0
Replies (2)
iKhokha's replyOfficial
30 Apr 2025, 11:30Hi Thabo,
We sincerely apologize for the frustration and inconvenience you've encountered. This is not the level of service we strive to deliver, and we fully understand how this experience has impacted your trust in us. We acknowledge the delays and the lack of clear, consistent communication.Please rest assured that a dedicated team member will be in touch with you shortly to resolve this matter and ensure it’s handled with the urgency and care it deserves. Thank you for bringing this to our attention.
Kind Regards, The iKhokha Team
We sincerely apologize for the frustration and inconvenience you've encountered. This is not the level of service we strive to deliver, and we fully understand how this experience has impacted your trust in us. We acknowledge the delays and the lack of clear, consistent communication.Please rest assured that a dedicated team member will be in touch with you shortly to resolve this matter and ensure it’s handled with the urgency and care it deserves. Thank you for bringing this to our attention.
Kind Regards, The iKhokha Team
iKhokha's reply30 Apr 2025, 11:30
Official
Hi Thabo,
We sincerely apologize for the frustration and inconvenience you've encountered. This is not the level of service we strive to deliver, and we fully understand how this experience has impacted your trust in us. We acknowledge the delays and the lack of clear, consistent communication.Please rest assured that a dedicated team member will be in touch with you shortly to resolve this matter and ensure it’s handled with the urgency and care it deserves. Thank you for bringing this to our attention.
Kind Regards, The iKhokha Team
We sincerely apologize for the frustration and inconvenience you've encountered. This is not the level of service we strive to deliver, and we fully understand how this experience has impacted your trust in us. We acknowledge the delays and the lack of clear, consistent communication.Please rest assured that a dedicated team member will be in touch with you shortly to resolve this matter and ensure it’s handled with the urgency and care it deserves. Thank you for bringing this to our attention.
Kind Regards, The iKhokha Team
TM
Thabo M's updateReviewer Update
01 May 2025, 15:39I must express my continued frustration and disappointment with how this situation is being handled.
On 29 April, I engaged with your online chat support and was told by Philile that my issue had been escalated and that I would receive feedback before the end of the business day. It is now two days later, and I have yet to receive any update or communication.
Earlier today, I contacted your live chat again and specifically requested to speak to a manager. I was advised I’d receive a call within an hour — that was over 2.5 hours ago, and still no one has contacted me. I also called your customer service number, but after going through the automated system, no selections register, and the call goes nowhere.
It has now been 24 hours since my formal request for a call back and over 13 days since I placed the order, with no delivery, no communication, and no accountability. I paid for a service that has not been fulfilled. At this stage, I feel misled and ignored, and I’m starting to question the legitimacy of this company. If this is the level of support I receive before even processing a single transaction, how could I possibly trust iKhokha to handle my business finances?
I am now formally requesting a full refund. If this is not actioned promptly, I will be forced to pursue this further through consumer protection channels and share this experience more widely.
I expect immediate resolution.
On 29 April, I engaged with your online chat support and was told by Philile that my issue had been escalated and that I would receive feedback before the end of the business day. It is now two days later, and I have yet to receive any update or communication.
Earlier today, I contacted your live chat again and specifically requested to speak to a manager. I was advised I’d receive a call within an hour — that was over 2.5 hours ago, and still no one has contacted me. I also called your customer service number, but after going through the automated system, no selections register, and the call goes nowhere.
It has now been 24 hours since my formal request for a call back and over 13 days since I placed the order, with no delivery, no communication, and no accountability. I paid for a service that has not been fulfilled. At this stage, I feel misled and ignored, and I’m starting to question the legitimacy of this company. If this is the level of support I receive before even processing a single transaction, how could I possibly trust iKhokha to handle my business finances?
I am now formally requesting a full refund. If this is not actioned promptly, I will be forced to pursue this further through consumer protection channels and share this experience more widely.
I expect immediate resolution.
TM
Thabo M's update01 May 2025, 15:39
Reviewer Update
I must express my continued frustration and disappointment with how this situation is being handled.
On 29 April, I engaged with your online chat support and was told by Philile that my issue had been escalated and that I would receive feedback before the end of the business day. It is now two days later, and I have yet to receive any update or communication.
Earlier today, I contacted your live chat again and specifically requested to speak to a manager. I was advised I’d receive a call within an hour — that was over 2.5 hours ago, and still no one has contacted me. I also called your customer service number, but after going through the automated system, no selections register, and the call goes nowhere.
It has now been 24 hours since my formal request for a call back and over 13 days since I placed the order, with no delivery, no communication, and no accountability. I paid for a service that has not been fulfilled. At this stage, I feel misled and ignored, and I’m starting to question the legitimacy of this company. If this is the level of support I receive before even processing a single transaction, how could I possibly trust iKhokha to handle my business finances?
I am now formally requesting a full refund. If this is not actioned promptly, I will be forced to pursue this further through consumer protection channels and share this experience more widely.
I expect immediate resolution.
On 29 April, I engaged with your online chat support and was told by Philile that my issue had been escalated and that I would receive feedback before the end of the business day. It is now two days later, and I have yet to receive any update or communication.
Earlier today, I contacted your live chat again and specifically requested to speak to a manager. I was advised I’d receive a call within an hour — that was over 2.5 hours ago, and still no one has contacted me. I also called your customer service number, but after going through the automated system, no selections register, and the call goes nowhere.
It has now been 24 hours since my formal request for a call back and over 13 days since I placed the order, with no delivery, no communication, and no accountability. I paid for a service that has not been fulfilled. At this stage, I feel misled and ignored, and I’m starting to question the legitimacy of this company. If this is the level of support I receive before even processing a single transaction, how could I possibly trust iKhokha to handle my business finances?
I am now formally requesting a full refund. If this is not actioned promptly, I will be forced to pursue this further through consumer protection channels and share this experience more widely.
I expect immediate resolution.