Extremely poor customer service - I want a refund

Utterly disappointing !

This is the 3rd machine I have ordered from Ikhokha and they have registered it to the wrong account so I am unable to use it.

I was informed the issue is because I purchased it using the same email address as the previous machines - however I double checked this - an absolute lie - I created a new account with a new email address for this new credit card machine. Sent through the supporting docs and somehow ikhokha messed it up.

Now my business has opened and I cannot take card payments - I have been trying to resolve this for 2 weeks, have sent countless emails, made phone calls and no one can be bothered to help rectify the matter or even contact me.

Utterly disappointing ! I want a refund and I will be buying another device from your competitor.

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