Extremely Disappointed with Ikhokha's Unprofessional Conduct and Unjust Fund Withholding

I am writing to express my extreme disappointment and frustration with Ikhokha's handling of my account. Despite being a loyal customer, for the past three years. I have been subjected to a series of unprofessional and unacceptable experiences that have severely impacted my business.

Ikhokha has withheld my funds for over three weeks, citing suspicions of credit card ***** due to international card payments. However, I have provided all requested documentation to verify my business legitimacy, only to find that the designated email addresses (*****@ikhokha.co.za and ***) are non-functional and bounce back.

Repeated attempts to contact support have yielded nothing but empty promises to escalate my issue, followed by unhelpful callbacks requesting the same documentation to be sent to the same bouncing email addresses. This lack of alternative solutions or meaningful assistance is appalling.

What's more disturbing is that Ikhokha failed to disclose their restrictions on foreign card payments during the sign-up process. As a tourist tour bus and transport operator, international payments are a significant part of my business. Ikhokha's inaction has caused significant financial distress and harm to my business reputation.

The management team's handling of my escalated issue has been equally unimpressive, with vague assurances of "attending to it" without any tangible results.

*Warning to Small Businesses and Travel and Tourism Businesses:* Avoid using Ikhokha products and services at all costs especially when getting paid by clients from outside South Africa. Their lack of concern for small businesses working in the Tourism business and unprofessional conduct will only lead to frustration and financial losses and set you to cripple your business working capital. I have pasted the error messages received as well

From: Mail Delivery Subsystem <***> Date: Sun, 18 Aug 2024, 17:28 Subject: Delivery Status Notification (Delay) To: <***>

Delivery incomplete There was a temporary problem delivering your message to *****@ikhokha.co.za. Gmail will retry for 23 more hours. You'll be notified if the delivery fails permanently. LEARN MORE

The response was: The recipient server did not accept our requests to connect. For more information, go to https://support.google.com/mail/answer/7720 [ikhokha.co.za 199.60.103.195: timed out] [ikhokha.co.za 199.60.103.95: timed out]

---------- Forwarded message ---------- From: ***XX ***XX <***> To: *****@ikhokha.co.za Cc: Bcc: Date: Fri, 16 Aug 2024 16:53:35 +0200 Subject: Fwd: ***X ***XX- Ikhokha Transaction Monitoring Team ----- Message truncated -----

From: Mail Delivery System <***> Sent: Thursday, August 15, 2024 11:45 AM To: *** Subject: Undelivered Mail Returned to Sender

This is the mail system at host relay.mailchannels.net.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

<***>: host za-smtp-inbound-2.mimecast.co.za[41.74.193.201] said: 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [bQbvjMGoPbq4-F0nAhmgIQ.za47] (in reply to RCPT TO command)

Reporting-MTA: dns; relay.mailchannels.net X-Postfix-Queue-ID: 251BF844C0 X-Postfix-Sender: rfc822; *** Arrival-Date: Thu, 15 Aug 2024 09:34:41 +0000 (UTC)

Final-Recipient: rfc822; *** Original-Recipient: rfc822;*** Action: failed Status: 5.0.0 Remote-MTA: dns; za-smtp-inbound-2.mimecast.co.za Diagnostic-Code: smtp; 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [bQbvjMGoPbq4-F0nAhmgIQ.za47]