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Siviwe N
1 reviews | Active since Nov 2023
14 Apr 2025, 10:55
Extremely Disappointed with iKhokha Support**
I am beyond frustrated with iKhokha’s customer service. A **simple query** has now dragged on for **4 weeks** with **zero resolution**. Despite multiple follow-ups through their official support channels **and even reaching out on X (Twitter)**, I’ve received **no meaningful feedback** or assistance.
For a company that prides itself on enabling small businesses, this level of service is unacceptable. The lack of urgency, transparency, and communication is shocking. How can something so basic take a month with no update?
iKhokha, **please do better** — your customers deserve timely support and accountability.
Helpful (0)
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Replies (2)
iKhokha's replyOfficial
14 Apr 2025, 11:10Hi Siviwe,
We're truly sorry for the frustration and inconvenience you've experienced — this isn’t the standard of service we aim to deliver.
Upon review, we can confirm that your profile was screened and approved on 11/04/2025, and a confirmation email was sent at that time. Your account is fully active, and you can continue using our services without interruption.
Your feedback is incredibly important to us, and we’re taking it seriously as we work to strengthen our communication and overall support experience. We’re committed to making this right and ensuring you receive the service and responsiveness you deserve.
Kind Regards,
The iKhokha Team
We're truly sorry for the frustration and inconvenience you've experienced — this isn’t the standard of service we aim to deliver.
Upon review, we can confirm that your profile was screened and approved on 11/04/2025, and a confirmation email was sent at that time. Your account is fully active, and you can continue using our services without interruption.
Your feedback is incredibly important to us, and we’re taking it seriously as we work to strengthen our communication and overall support experience. We’re committed to making this right and ensuring you receive the service and responsiveness you deserve.
Kind Regards,
The iKhokha Team
iKhokha's reply14 Apr 2025, 11:10
Official
Hi Siviwe,
We're truly sorry for the frustration and inconvenience you've experienced — this isn’t the standard of service we aim to deliver.
Upon review, we can confirm that your profile was screened and approved on 11/04/2025, and a confirmation email was sent at that time. Your account is fully active, and you can continue using our services without interruption.
Your feedback is incredibly important to us, and we’re taking it seriously as we work to strengthen our communication and overall support experience. We’re committed to making this right and ensuring you receive the service and responsiveness you deserve.
Kind Regards,
The iKhokha Team
We're truly sorry for the frustration and inconvenience you've experienced — this isn’t the standard of service we aim to deliver.
Upon review, we can confirm that your profile was screened and approved on 11/04/2025, and a confirmation email was sent at that time. Your account is fully active, and you can continue using our services without interruption.
Your feedback is incredibly important to us, and we’re taking it seriously as we work to strengthen our communication and overall support experience. We’re committed to making this right and ensuring you receive the service and responsiveness you deserve.
Kind Regards,
The iKhokha Team
iKhokha's replyOfficial
14 Apr 2025, 11:30Thank you for the clarification. We've informed the consultant handling your request under the profile ***, and they will be reaching out to you shortly to assist further.
Kind Regards,
The iKhokha Team.
Kind Regards,
The iKhokha Team.
iKhokha's reply14 Apr 2025, 11:30
Official
Thank you for the clarification. We've informed the consultant handling your request under the profile ***, and they will be reaching out to you shortly to assist further.
Kind Regards,
The iKhokha Team.
Kind Regards,
The iKhokha Team.