AJ
Adriaan J
1 reviews | Active since Feb 2024
26 Mar 2025, 08:20
Double Charged, Now I'm ignored
They charged the monthly data fee twice, admitted there was a mistake and then promptly stopped updating me on the matter and ignore my emails. Khulekani Dlomo seriously dropped the ball here
Helpful (0)
Replies (1)0
Replies (1)
iKhokha's replyOfficial
26 Mar 2025, 09:03Hi Adriaan,
We sincerely apologize for any inconvenience caused. This is not the experience we want you to have. I will escalate this matter for urgent review and ensure that you receive proper feedback regarding the double charge. We will have the team contact you and assist.
Kind Regards, The iKhokha Team
We sincerely apologize for any inconvenience caused. This is not the experience we want you to have. I will escalate this matter for urgent review and ensure that you receive proper feedback regarding the double charge. We will have the team contact you and assist.
Kind Regards, The iKhokha Team
iKhokha's reply26 Mar 2025, 09:03
Official
Hi Adriaan,
We sincerely apologize for any inconvenience caused. This is not the experience we want you to have. I will escalate this matter for urgent review and ensure that you receive proper feedback regarding the double charge. We will have the team contact you and assist.
Kind Regards, The iKhokha Team
We sincerely apologize for any inconvenience caused. This is not the experience we want you to have. I will escalate this matter for urgent review and ensure that you receive proper feedback regarding the double charge. We will have the team contact you and assist.
Kind Regards, The iKhokha Team