VH
Vincent H
1 reviews | Active since Aug 2011
13 Jun 2024, 15:53
Dont try and change anything on IKHOKA, it wont happen.
Just want to confirm if you don't make a certain amount of money you don't get the assistance you need. When I signed up with IK the service was great. I recently opened my business' account and wanted to change the depositing account. This process I already started on Monday morning, this is now Thursday afternoon and I get the same email response without even answering my questions. This is even after I send all the document, Bank confirmation letter, business' registration, indemnity form, ID and offering to go to the office in Uhmlanga. If I started this process on Monday and rather bought a Yoco or Flash machine it would have been faster. No IKHOKA come on it cant take that long.
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iKhokha's replyOfficial
13 Jun 2024, 16:27Hi Vincent. Thank you for sharing your feedback with us. We are sorry to hear about your recent experience and the inconvenience it has caused you. We strive to provide excellent service to all our customers, and it's clear that we have fallen short in this instance. We understand your frustration with the delays and the repetitive email responses you have received. Please know that we take your concerns seriously. We are reviewing your request and will prioritize resolving the issue as quickly as possible. Our team will reach out to you directly to ensure that all your questions are answered and the necessary changes are made without further delay.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply13 Jun 2024, 16:27
Official
Hi Vincent. Thank you for sharing your feedback with us. We are sorry to hear about your recent experience and the inconvenience it has caused you. We strive to provide excellent service to all our customers, and it's clear that we have fallen short in this instance. We understand your frustration with the delays and the repetitive email responses you have received. Please know that we take your concerns seriously. We are reviewing your request and will prioritize resolving the issue as quickly as possible. Our team will reach out to you directly to ensure that all your questions are answered and the necessary changes are made without further delay.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team