Do NOT buy an Ikhokha device!

Do NOT buy an iKhokha. After sales service is terrible. I'm no longer able to use my machine as it's a hassle to change your banking details on the system. I've sent them the requested forms on 18/05/2023. 3 emails and a chat later they phoned me back to tell me they only got one of the 2 attachments on the same email (never followed up on their side to say they did not receive it) I resent the same email and again heard nothing back. 3 follow up emails later was told on 08/06/2023 that it has been changed. It still wasn't. 2 more emails and a chat later they told me on 15/06/2023 they will give feedback the same day. It's 06/07/2023 now, still no response.