NS
Natashah S
1 reviews | Active since Dec 2018
01 Dec 2018, 09:31
Dissappointed
I have been calling Ikhokha and asking for my machine to be replaced because it's no working. Service is so poor one of their agents Raveen said he would get back to me once he has escalated the issue to he relevant people and still I haven't heard from them. I bought this machine in March this year and have hardly used it and I am trying to run a business just like them. this is really unfair
Helpful (0)
Replies (2)0
Replies (2)
iKhokha's replyOfficial
14 Feb 2019, 22:19Hi Natasha,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. We would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. We would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Best regards,
iKhokha's reply14 Feb 2019, 22:19
Official
Hi Natasha,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. We would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. We would like to offer you a new Mover Lite device that we will supply to you at no cost. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Best regards,
iKhokha's replyOfficial
15 Feb 2019, 13:38Hi Natashah,
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Best regards,
iKhokha's reply15 Feb 2019, 13:38
Official
Hi Natashah,
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Best regards,