BC
Bright C

1 reviews | Active since Feb 2024

16 Feb 2024, 10:40

Disgusting service and day light *******

Maybe it’s just bad luck with iKhokha. 3 occasions of bad service. Poor communication, fight all the time to get machines activated. I had a machine which I stopped working in November 2022, I couldn’t get any assistance with the device and I stopped using it. I gave them another chance, purchased a newer device which works well but no transactions come through. I called support and they told me they didn’t pay me because they took money for data (R49) per month since Nov 2022. How can they take money for data for a device that stopped working 2 years back. I feel that I was ******, they never sent me any invoice for the money taken. This is ridiculous. I am going to leave Ikhoka and use yoco. They can get what they already took but they will definitely lose my business.

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Replies (1)
iKhokha
iKhokha's reply16 Feb 2024, 11:16
Official
Hi Bright. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.

Kind Regards,
The iKhokha Team