DISGUSTING CUSTOMER SERVICE
I have signed up for iKhokha profile. I submitted my documentation as requested, I followed up after submitting and received a response advising I needed to submit documentation. Which I once again submitted. The last communication was on 31/12/2023. I am yet to receive a response. This is absolutely despicable. While this is pending my funds completed using phone tap functionality is just sitting in iKhokha's account which they are claiming interest on. and Im sitting out of pocket. This is disgusting customer service. and I will NEVER RECOMMEND THIS BUSINESS EVER.
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iKhokha's replyOfficial
24 Jan 2024, 09:58Hi there Taralyn. Please accept our apologies for the service that did not live up to your expectations. We would like to assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha to assist with resolving this as soon as possible.
Thank you for providing feedback and raising your concerns.
Kind Regards,The iKhokha Team
Thank you for providing feedback and raising your concerns.
Kind Regards,The iKhokha Team
iKhokha's reply24 Jan 2024, 09:58
Official
Hi there Taralyn. Please accept our apologies for the service that did not live up to your expectations. We would like to assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha to assist with resolving this as soon as possible.
Thank you for providing feedback and raising your concerns.
Kind Regards,The iKhokha Team
Thank you for providing feedback and raising your concerns.
Kind Regards,The iKhokha Team