DISGUSTED! NEVER AGAIN!

A business is only as strong and reliable as its after sales service and support! Well what can I say. I use the word Ikhokha "support" very very lightly. I bought 2 new poster systems from Ikhokha over the festive season for 2 shops. They decided to change the integration of the mover and this happened over the festive season in Cape Town with a shop that runs 7 days a week 9 to 7pm. Suddenly without ANY information or heads up the payment card machines did not work. Did anybody in support know about it??? NO!! Was it communicated to us in retail??? NO!! I am in my second week of waiting for someone to contact me. Someone who was a "specialist" in the poster POS system. And guess what. Nothing. So now we don't know how to do split payments, how to do refunds, how to do e wallets and are using a machine that is no longer integrated into the POS system that I recently as in a few weeks ago paid for (two machines actually). I am disgusted with the service. I will tell everyone to be cautious and if I could cancel everything with you guys I would. I have been with you since 2018 and have only increased. We are looking at opening another shop and do you think I will spend money with you guys again?? HA! Not a damn. I am shocked. I am disgusted and I am not sure even who to speak to because when you google who to complain to who you can talk to who is higher up there is only ONE Number and that is "support" and again i use that word lightly.