Disgusted by Lies

I purchased an Ikhokha card machine in 2018, and having been satisfied with the service from them, I decided to take advantage of their Referal Offer and refer my family and friends to the company.

How the offer works is that one is able to earn R500 on each successful sale springing from a referal. On the 25th July 2019, I called the company and spoke to a Mason Pillay, who advised the terms of conditions of how referal works. I also advised him that I would be referring my boyfriend to Ikhokha. He clearly stated that referrals are only paid out the month after a sale is made; and on the 10th of the month. Hence if a sale is made in July, your R500 referal fee would only be paid out on the 10th August. I understood this and stated as such. Our conversation then moved to the Ikhokha Whatsapp number, where he sent me bank details to send to my boyfriend and advised that I ask my boyfriend to do an eft.

My boyfriend proceeded to make an eft and sent me the proof of payment, which I then forwarded to Mason via WhatsApp. Mason confirmed receipt of the POP. On Friday the 26th July 2019, we then discussed when my boyfriend would be receiving his machine.

My boyfriend paid for his machine on the 25th July and received it via courier on the 1st August. Lovely.

However, it is now the 19th August and I am yet to receive the R500 referal fee. This was due on the 10th August.

On the 13th of August, I advised Mason that I had still not received the R500 and was advised that he would look into it. Having not received any further feedback, I sent him a message on WhatsApp, on the 19th advising him of this, and that he’s machine was sent quite speedily, but I was left waiting for referal payment.

Mason then went into advise that “your husband only did a transaction on the 1st August. so this payment will be paid on the 10th of next month”...

I then proceeded to send him my boyfriend’s proof of payment notification and notification from the courier company (all processed and sent in July 2019). I also expressed my disgust at his ability to lie and insult my intelligence.

I have also sent an email to their customer retention manager advising her of my disgust.

The issue here is not the delay in processing payment. Had I been given an excuse that their system is taking long or that they’re having a cash flow issue etc, I would have been a little understanding and patient.

What disgusts me are the lies... Bare faced lies; especially where there are facts and evidence to refute such lies. Disgusted