BC
Bilall C
1 reviews | Active since Jan 2012
24 Jul 2025, 15:43
Disgusted, *******
No stars should be given these guys are *******, they don't listen to your requests, the device was faulty and it was my problem to have it replaced instead of sending out a tech or replacing the device. Not even management could tell me what the issue was and everytime you try and speak to someone they pass the buck and say someone more senior will call but no one ever does. Quick to take money and get your business but no resolution to problems.
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
24 Jul 2025, 15:56Hi Bilall Cook
Please be advised that, like most electronic products, our card machines are covered by a one-year warranty from the date of purchase.
As your device was purchased in August 2022, it now falls outside of this warranty period. Consequently, it is no longer eligible for a warranty replacement.
We sincerely apologize for any inconvenience this may cause.
Please be advised that, like most electronic products, our card machines are covered by a one-year warranty from the date of purchase.
As your device was purchased in August 2022, it now falls outside of this warranty period. Consequently, it is no longer eligible for a warranty replacement.
We sincerely apologize for any inconvenience this may cause.
iKhokha's reply24 Jul 2025, 15:56
Official
Hi Bilall Cook
Please be advised that, like most electronic products, our card machines are covered by a one-year warranty from the date of purchase.
As your device was purchased in August 2022, it now falls outside of this warranty period. Consequently, it is no longer eligible for a warranty replacement.
We sincerely apologize for any inconvenience this may cause.
Please be advised that, like most electronic products, our card machines are covered by a one-year warranty from the date of purchase.
As your device was purchased in August 2022, it now falls outside of this warranty period. Consequently, it is no longer eligible for a warranty replacement.
We sincerely apologize for any inconvenience this may cause.
BC
Bilall C's updateReviewer Update
24 Jul 2025, 19:04See why I say no one listens or understands, if you see on your system I canceled shortly after joining you guys for the same reason I think I should take this matters to the consumer council maybe then I will be heard, a few months after I purchased the machine I brought it to your attention but no one could assist promises were made to replace the merchant but no one came through. Maybe learn to call your customers instead of jumping to conclusions and not listening, learn to ask questions take notes and understand your customer.
BC
Bilall C's update24 Jul 2025, 19:04
Reviewer Update
See why I say no one listens or understands, if you see on your system I canceled shortly after joining you guys for the same reason I think I should take this matters to the consumer council maybe then I will be heard, a few months after I purchased the machine I brought it to your attention but no one could assist promises were made to replace the merchant but no one came through. Maybe learn to call your customers instead of jumping to conclusions and not listening, learn to ask questions take notes and understand your customer.
iKhokha's replyOfficial
25 Jul 2025, 12:09We sincerely apologize that you feel unheard and misunderstood. It's clear from your message that we have fallen short of your expectations, and we deeply regret the frustration and inconvenience this has caused,
We understand this news may be disappointing given your past experiences, and we sincerely apologize for any inconvenience this causes.
To help us investigate , We are escalating this matter for immediate attention and will ensure a dedicated team member reaches out to you.
We understand this news may be disappointing given your past experiences, and we sincerely apologize for any inconvenience this causes.
To help us investigate , We are escalating this matter for immediate attention and will ensure a dedicated team member reaches out to you.
iKhokha's reply25 Jul 2025, 12:09
Official
We sincerely apologize that you feel unheard and misunderstood. It's clear from your message that we have fallen short of your expectations, and we deeply regret the frustration and inconvenience this has caused,
We understand this news may be disappointing given your past experiences, and we sincerely apologize for any inconvenience this causes.
To help us investigate , We are escalating this matter for immediate attention and will ensure a dedicated team member reaches out to you.
We understand this news may be disappointing given your past experiences, and we sincerely apologize for any inconvenience this causes.
To help us investigate , We are escalating this matter for immediate attention and will ensure a dedicated team member reaches out to you.