Disappointment with Delayed Settlement and Customer Service.

My overall experience with iKhokha over the past four years has been positive. I have used my card machine consistently with minimal inconvenience, which is certainly commendable. However, it only takes one negative experience to cast doubt and potentially drive me to consider alternative service providers.

My current dissatisfaction stems from a delayed settlement of transactions. As a small business owner, I rely heavily on consistent and timely cash flow. Delays caused by service providers are not just inconvenient—they can severely disrupt operations and cause unnecessary stress. In today’s market, there are many payment solution options available, and if iKhokha cannot provide fast and reliable settlement services, one must question the value of continuing the relationship.

Additionally, my interaction with your call center was frustrating and unhelpful. After holding for eight minutes, I was told that my settlement might still go through, or it might be delayed until the following day. The agent could not provide a reason for the delay and offered no concrete answers. This vague and uncertain response is not acceptable, especially when money is at stake.

What was even more frustrating was the casual, almost jovial tone of the agent during the call. While a friendly approach is appreciated, it must be balanced with professionalism and urgency—especially when a client is experiencing a potentially serious business disruption.

For anyone considering purchasing a card machine, I would advise looking into the provider’s settlement times and service accountability. When dealing with business finances, “maybe” is not an acceptable answer. Reliability, communication, and accountability are key.

I hope this feedback is taken seriously and leads to improvements in both service reliability and customer support.