Disappointed

I'm am disappointed. I started my profile on 11 Msy, Saturday. Sent the required documents. And was told once FICA has screened them, I can just activate my profile and start using it. Genevieve called me on Wednesday, she assisted in me completing my profile. Bought the machine via instant payment and everything was okay on my side, I just had to wait for today (17 May) To receive my machine.

Jiki jiki I call to ask when my machine is arriving today because I need to go stock, got a bombshell- my profile isn't complete. Haibo njani? The say my machine can't ve dispatched because my profile is incomplete. Okay fine, let's fix that, help me fix it. No respinse. I call in, they still can't tell me what's missing so I can complete it. Genevieve just left me hanging. As I'm writing this I'm still waiting for her response.

I call in - AGAIN - I ask for my refund and the deletion of my profile. Of course that's going to be another mission.

What ****es me off is that I Genevieve said the sooner I pay, the sooner I can get my machine for it to be activated. In our conversation on Wednesday after she received payment she said she's just dispatched my machine and for sure it's coming today.

No one is willing to help. An agent called me yesterday and I told her I'd been communicating with Genevieve and she said she sees that my machine should be on the way. On the way njani when they have not dispatched it.

I explained to Genevieve that it's imperative I get the machine today because last week I struggled, lost a lot of customers because no one really carries cash anymore.

My excitement just depleted. I don't know what I'm going to do this weekend again....