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Heidi A
1 reviews | Active since Mar 2021
19 May 2025, 12:24
Did Ikhokha stole my money?
Bought merchandise online at Myartshop.co.za. Used Ikhokha to pay. Now Myartshop.co.za claims they never received my order nor my payment. Ikhokha will not assist me as I am not "their client"!!! Someone stole my money!!!
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iKhokha's replyOfficial
19 May 2025, 12:50Hi Heidi,
The only way we’re able to initiate an investigation on our side is if you process a chargeback with your bank. Once your bank submits the chargeback request to us, we can formally investigate the transaction and follow the correct process with the merchant involved.
We understand how frustrating this situation is and encourage you to contact your bank as soon as possible to begin the chargeback process.
Kind Regards, The iKhokha Team
The only way we’re able to initiate an investigation on our side is if you process a chargeback with your bank. Once your bank submits the chargeback request to us, we can formally investigate the transaction and follow the correct process with the merchant involved.
We understand how frustrating this situation is and encourage you to contact your bank as soon as possible to begin the chargeback process.
Kind Regards, The iKhokha Team
iKhokha's reply19 May 2025, 12:50
Official
Hi Heidi,
The only way we’re able to initiate an investigation on our side is if you process a chargeback with your bank. Once your bank submits the chargeback request to us, we can formally investigate the transaction and follow the correct process with the merchant involved.
We understand how frustrating this situation is and encourage you to contact your bank as soon as possible to begin the chargeback process.
Kind Regards, The iKhokha Team
The only way we’re able to initiate an investigation on our side is if you process a chargeback with your bank. Once your bank submits the chargeback request to us, we can formally investigate the transaction and follow the correct process with the merchant involved.
We understand how frustrating this situation is and encourage you to contact your bank as soon as possible to begin the chargeback process.
Kind Regards, The iKhokha Team