PC
Pauline C
1 reviews | Active since May 2020
10 Sept 2025, 13:21
Device not Linked to Merchant
We bought the iKhokha Mover device from Builders Warehouse (Tokai), which we received 09/09/25, I spoke to an Agent (I think her name was Rashida) on the Website Chat Portal for assistance regarding activating the Device as we kept on receiving an error: Marchant not linked to Device, I was assured that this would be resolved within 24 hours. The Issue as of today has still not been resolved and we need to use this Device to run a business. I spoke to Teniel on the Website portal today who said the matter had been escalated. Why state the the set-up is easy when in fact it is not.
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iKhokha's replyOfficial
10 Sept 2025, 15:41Hi Pauline Coetzee
We sincerely apologize for the ongoing issues you've experienced with your iKhokha Mover device setup. We understand the urgency of getting your business operational and regret that this process has been so difficult.
We have escalated your query to our top-tier support team. A consultant will contact you immediately to personally assist with the setup of your device and ensure the "Merchant not linked to Device" error is resolved.
Thank you for your patience while we work to get this right.
Kind Regards,
The iKhokha Team
We sincerely apologize for the ongoing issues you've experienced with your iKhokha Mover device setup. We understand the urgency of getting your business operational and regret that this process has been so difficult.
We have escalated your query to our top-tier support team. A consultant will contact you immediately to personally assist with the setup of your device and ensure the "Merchant not linked to Device" error is resolved.
Thank you for your patience while we work to get this right.
Kind Regards,
The iKhokha Team
iKhokha's reply10 Sept 2025, 15:41
Official
Hi Pauline Coetzee
We sincerely apologize for the ongoing issues you've experienced with your iKhokha Mover device setup. We understand the urgency of getting your business operational and regret that this process has been so difficult.
We have escalated your query to our top-tier support team. A consultant will contact you immediately to personally assist with the setup of your device and ensure the "Merchant not linked to Device" error is resolved.
Thank you for your patience while we work to get this right.
Kind Regards,
The iKhokha Team
We sincerely apologize for the ongoing issues you've experienced with your iKhokha Mover device setup. We understand the urgency of getting your business operational and regret that this process has been so difficult.
We have escalated your query to our top-tier support team. A consultant will contact you immediately to personally assist with the setup of your device and ensure the "Merchant not linked to Device" error is resolved.
Thank you for your patience while we work to get this right.
Kind Regards,
The iKhokha Team