DECEIVED

iKHOKHA's customer service has declined dramatically since we became a customer nearly ONE year ago. On the 13th of September 2017, at 16h24 I was informed telephonically by Denver Maistry (an iKhokha Support Officer) that a swap / trade in was possible for my XL Device. To the Mover unit immediately (for no extra that what I was currently paying monthly for my current XL Device) OR I could wait for the Shaker unit to be released in November (additional fees would apply then). He mentioned that I would only be allowed to swap / trade in my XL Device once, so we thought best was to wait for a better and improved device. WE HAVE THE TELEPHONIC CONVERSATION TO PROOF THIS!

After seeing the Shaker device being released, we sent an email on the 28th of October 2017 requesting a swap / upgrade of my XL Device. With emails up and down, numerous phone calls, loads of money in airtime; I was informed that this was NOT possible at all. No alternative options given. Only on Friday, the 3rd of November did we speak to Manager who promised to contact us before 12h00 Monday, the 6th of November 2017. And we are still waiting. We phoned yet AGAIN this morning to be told AGAIN that all managers are in meetings AGAIN?

A few things to note when becoming an iKHOKHA customer; never ever ever ever take anything on a monthly payment plan. Most importantly DON'T discuss things telephonically, insist on emails. Also, take time and read all information, if it sounds to good to be true, it normally is. After many months of fantastic service, I now sit with endless issues. And a device that we are forced to pay for, that we will never be able to swap and constantly struggle with taking payments. Feel like an idiot for referring so many people and always complementing them.