Deceived
<p>So I was looking for an affordable small card device and came across Ikhokha on Facebook.</p> <p>Did all the paperwork paid for the device and got confirmation mail 12 June 2017..</p> <p>22 June 2017 a new faster device is launched and I received mail informing me of this. If I was informed of a better upgraded product I would have waited 10 days to make the purchase.</p> <p>Now there is an additional cost involved and after mailing Ikhokha I am told sorry for my loss not there problem.</p> <p>Small business not your priority</p>
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iKhokha's replyOfficial
14 Feb 2019, 22:46Hi Minette,
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. We are trying to make good and turn around any bad historic experiences with our brand. We have made many mistakes along the way but we have also invested in our team over the last twelve months so that we are able to make good on our promisee of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost if you are open to giving us a second chance. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. We are trying to make good and turn around any bad historic experiences with our brand. We have made many mistakes along the way but we have also invested in our team over the last twelve months so that we are able to make good on our promisee of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost if you are open to giving us a second chance. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Best regards,
iKhokha's reply14 Feb 2019, 22:46
Official
Hi Minette,
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. We are trying to make good and turn around any bad historic experiences with our brand. We have made many mistakes along the way but we have also invested in our team over the last twelve months so that we are able to make good on our promisee of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost if you are open to giving us a second chance. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your iKhokha original device. We are trying to make good and turn around any bad historic experiences with our brand. We have made many mistakes along the way but we have also invested in our team over the last twelve months so that we are able to make good on our promisee of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had historically. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning. Your points are valid and we would like to offer you a new Mover Lite device that we will supply to you at no cost if you are open to giving us a second chance. We really hope that we can improve your experience with iKhokha.
Our sincere apologies,
The iKhokha team
Best regards,