Customer Service

Item: iKhokha
Rating: 1
Author: Patsy P

I have been trying for 2 months to change ownership from being the secondary to being the primary owner. Despite numerous calls and promises, this has still not been done. I have had to stop using the machine, because the money was going into my previous partners account. Hoping for some feedback...

Helpful (0)

Replies (4)

iKhokha's replyOfficial

07 Nov 2019, 09:57

Hi Patsy, Prom here. I am so sorry for the experience that you have had and I really hope we can turn it around for you. Can you please provide us with your contact details and we'll get a team member to assist you ASAP.

Thanks,
Prom

iKhokha's reply07 Nov 2019, 09:57

Official

iKhokha's replyOfficial

07 Nov 2019, 11:36

Hi Patsy, we have since made an appointment for one of our team members to do an activation call and help set up your card machine at 12pm as requested.

Let us know if there is anything else we can help you with.

Thanks,
Prom

iKhokha's reply07 Nov 2019, 11:36

Official

Patsy P's updateReviewer Update

09 Nov 2019, 23:32

Thank you Prom.
This issue has now been resolved.

Patsy P's update09 Nov 2019, 23:32

Reviewer Update

Thank you Prom.
This issue has now been resolved.

iKhokha's replyOfficial

11 Nov 2019, 11:57

Hi Patsy, we're so glad to hear this.
Have an amazing day!

iKhokha's reply11 Nov 2019, 11:57

Official

Hi Patsy, we're so glad to hear this.
Have an amazing day!