1 reviews | Active since Oct 2015
Currently not happy.
Ikhokha delayed settlement:
I am once again disappointed with settlement delay for my weekend transactions from Ikhokha.
No communication and no estimated time for payment to be done. The problem always seems to occur for me on Monday.
I have complained in the past regarding this issue. It is very frustrating to have to wait for settlement, It is usually done on the same time routinely.
However this is the 3rd time now that the settlement is delayed without notice and for no apparent reason. The last time I said I would change my provider and now I think its best to just do it and move on.
I am now fed up with the inconvenience of having to wait without the provider giving a proper eta for settlement.
Simply not good enough from Ikhokha.
Hi Alex,
We sincerely apologize for the frustration and inconvenience caused by the delay in your settlement, especially given that this has happened on previous occasions.
Please note that there is currently a delay in processing times. However, the settlement process is underway, and your funds are expected to be settled today. We understand how important timely settlements are to your business, and we apologize for the lack of communication regarding this delay. Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team
Hi Alex,
We sincerely apologize for the frustration and inconvenience caused by the delay in your settlement, especially given that this has happened on previous occasions.
Please note that there is currently a delay in processing times. However, the settlement process is underway, and your funds are expected to be settled today. We understand how important timely settlements are to your business, and we apologize for the lack of communication regarding this delay. Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team