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Francois F
1 reviews | Active since Sept 2017
15 Nov 2018, 05:30
Crab support from iKhokha support
I sold my business and want to transfer the card machine to the new owner but the support team from iKhokha is useless, its been a month now struggling to get a supervisor to call me back to assist me.
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Francois F's updateReviewer Update
15 Dec 2018, 20:43It is more than a month and yet no response from IKhokha team.
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Francois F's update15 Dec 2018, 20:43
Reviewer Update
It is more than a month and yet no response from IKhokha team.
iKhokha's replyOfficial
14 Feb 2019, 22:24Hi Francois,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to resolve this issue. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to resolve this issue. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
iKhokha's reply14 Feb 2019, 22:24
Official
Hi Francois,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to resolve this issue. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to resolve this issue. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
iKhokha's replyOfficial
15 Feb 2019, 13:42Hi Francois,
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
iKhokha's reply15 Feb 2019, 13:42
Official
Hi Francois,
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.