MB
Moseli B
1 reviews | Active since Jul 2024
30 Dec 2024, 19:10
Consider Other Options
If you have to use them, stick to small amounts between working days alone. Payouts times are wildly inconsistent, they'll email you saying you will be paid on X date and that day/time will pass with no difference. They'll apologise and promise again to pay on X date and the same will happen. Their card machines are of ********** quality as well. In 18 months of being their customer I have gone through 3 different card machines which all suffered from manufacturer faults. My current machine is also unable to accept bank cards and this is the IK Flyer machine they boast on how good it is. If it weren't for my YOCO go and account, my business would have failed due to them consistently dissapointing.
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Replies (2)
iKhokha's replyOfficial
31 Dec 2024, 07:29Hi Moseli. Thank you for taking the time to share your experience. We deeply regret your challenges with our services and equipment, as this does not reflect the standards we strive to uphold.
Regarding the payout inconsistencies, we understand how critical this is to your business. We're actively working to improve our processes and ensure timely payouts moving forward. If there are any outstanding issues with payouts, please contact us directly at ***, or ***.
As for the card machine faults, we sincerely apologize for the inconvenience caused. The IK Flyer is designed to deliver a reliable experience, and it’s disappointing to hear about the issues you've encountered. Our team would like to investigate this further.
We appreciate your patience and the trust you’ve placed in us. Your feedback is invaluable and will help us improve. Please don’t hesitate to contact us directly so we can assist you further.
Warm regards,
The iKhokha Team
Regarding the payout inconsistencies, we understand how critical this is to your business. We're actively working to improve our processes and ensure timely payouts moving forward. If there are any outstanding issues with payouts, please contact us directly at ***, or ***.
As for the card machine faults, we sincerely apologize for the inconvenience caused. The IK Flyer is designed to deliver a reliable experience, and it’s disappointing to hear about the issues you've encountered. Our team would like to investigate this further.
We appreciate your patience and the trust you’ve placed in us. Your feedback is invaluable and will help us improve. Please don’t hesitate to contact us directly so we can assist you further.
Warm regards,
The iKhokha Team
Best regards,
iKhokha's reply31 Dec 2024, 07:29
Official
Hi Moseli. Thank you for taking the time to share your experience. We deeply regret your challenges with our services and equipment, as this does not reflect the standards we strive to uphold.
Regarding the payout inconsistencies, we understand how critical this is to your business. We're actively working to improve our processes and ensure timely payouts moving forward. If there are any outstanding issues with payouts, please contact us directly at ***, or ***.
As for the card machine faults, we sincerely apologize for the inconvenience caused. The IK Flyer is designed to deliver a reliable experience, and it’s disappointing to hear about the issues you've encountered. Our team would like to investigate this further.
We appreciate your patience and the trust you’ve placed in us. Your feedback is invaluable and will help us improve. Please don’t hesitate to contact us directly so we can assist you further.
Warm regards,
The iKhokha Team
Regarding the payout inconsistencies, we understand how critical this is to your business. We're actively working to improve our processes and ensure timely payouts moving forward. If there are any outstanding issues with payouts, please contact us directly at ***, or ***.
As for the card machine faults, we sincerely apologize for the inconvenience caused. The IK Flyer is designed to deliver a reliable experience, and it’s disappointing to hear about the issues you've encountered. Our team would like to investigate this further.
We appreciate your patience and the trust you’ve placed in us. Your feedback is invaluable and will help us improve. Please don’t hesitate to contact us directly so we can assist you further.
Warm regards,
The iKhokha Team
Best regards,
MB
Moseli B's updateReviewer Update
03 Jan 2025, 07:03Good Day
You have not included any contact details in this reply for assistance so my correspondence will remain public.
1. I have missing payouts on my financial statements that your system has, since 27 December, failed to register.
2. This failure is solely on your systems as confirmed by an in person visit to an Ikhokha branch where no explanation for this could be given.
3. Because of these missing financials I am now in a position where I cannot do my own personal accounts as I have no proof of income yet I have funds that magically reflected.
4. My in person visit further confirmed that my card machine is suffering from a manufacturers fault, bring a chip reader that's malfunctioned. I was physically explained to that I am not the first customer who's Cole with this.
You have not included any contact details in this reply for assistance so my correspondence will remain public.
1. I have missing payouts on my financial statements that your system has, since 27 December, failed to register.
2. This failure is solely on your systems as confirmed by an in person visit to an Ikhokha branch where no explanation for this could be given.
3. Because of these missing financials I am now in a position where I cannot do my own personal accounts as I have no proof of income yet I have funds that magically reflected.
4. My in person visit further confirmed that my card machine is suffering from a manufacturers fault, bring a chip reader that's malfunctioned. I was physically explained to that I am not the first customer who's Cole with this.
MB
Moseli B's update03 Jan 2025, 07:03
Reviewer Update
Good Day
You have not included any contact details in this reply for assistance so my correspondence will remain public.
1. I have missing payouts on my financial statements that your system has, since 27 December, failed to register.
2. This failure is solely on your systems as confirmed by an in person visit to an Ikhokha branch where no explanation for this could be given.
3. Because of these missing financials I am now in a position where I cannot do my own personal accounts as I have no proof of income yet I have funds that magically reflected.
4. My in person visit further confirmed that my card machine is suffering from a manufacturers fault, bring a chip reader that's malfunctioned. I was physically explained to that I am not the first customer who's Cole with this.
You have not included any contact details in this reply for assistance so my correspondence will remain public.
1. I have missing payouts on my financial statements that your system has, since 27 December, failed to register.
2. This failure is solely on your systems as confirmed by an in person visit to an Ikhokha branch where no explanation for this could be given.
3. Because of these missing financials I am now in a position where I cannot do my own personal accounts as I have no proof of income yet I have funds that magically reflected.
4. My in person visit further confirmed that my card machine is suffering from a manufacturers fault, bring a chip reader that's malfunctioned. I was physically explained to that I am not the first customer who's Cole with this.