Caused severe prejudice to my business!!!

I initially gave iKhokha a 4 star review but I had to change it because they seem to only be interested in doing the sale and not helping customers when there is an actual issue with the machines sold.

I see there are so many 5 star reviews and I am glad your machines worked for you but dealing with iKhokha has brought my shop so much prejudice and loss of sales!!! I hate giving bad reviews but people have to know the frustration I had to endure :(

There is literally only one person, Nicole, who should be given a bonus for her efforts and this review is not based on her assistance as she was brilliant!

The first machine I purchased had a general exception error. I was given a replacement machine after 3 days. When we tried to activate the machine, Nivania who did the sale was "unavailable" so we were asked to drive all the way to Umhlanga to active with Nicole. And thank you darling for being so helpful.

The replacement machine then gave us several issues on the vend and it printed 20 X R5 airtime instead of one. This was brought to the attention of Kershia at Support who told me that I cannot be reimbursed for the error and to thanked me for being a loyal customer. Thank heavens I managed to sell the whole 20.

Customers would purchase items with their cards and the machine would say approved but when the customer left, we got messages from that their payments were reversed. This happened on 2 occasions which we know of - imagine the ones we dont know about? Several emails were sent to Kershia which fell on deaf ears. And then Nicole stepped in and we managed to get our refund. Maybe if you want good service from iKhokha, please ask for Nicole.

Machine does a general exception all the damn time and as for the App, it constantly says it is "not working" and closes!

I thought this would be a simple option to make my business quick and easy but I wasted our petrol to Umhlanga twice, my data, my time and I am very sorry if I sound rude but perhaps work harder towards helping customers and not about just making that commission because it is them who pay our salaries. Thank you very much Nicole for being one of the few who help :)