Card reader by Ikhoka faulty

Just over a year ago I purchased an Ikhokha card reader that connects via smart phone.I explained to the salesman that it is used once per annum for my church fete. I purchased the device and a trial transaction was done. When fete time came (end April) it failed to connect. I had to borrow a speedpoint machine to do card transactions. I sent an email but forgot to follow up. This year I again did a trial transaction which was done. When actual use of the machine was required it did some transactions but continously hampered the process through failing to connect to phone errors So much so that a number of customers were lost. It took plenty emails to get a response from one Emanual at Ikhokha. The outcome: there is a connectivity problem with the dvice (and similar devices by other users). Solution suggested: get another smartphone or upgrade at R1 400. Meaning R1500 was paid for a known faulty device.