Can't anymore not the first time that I'm battling with agents

Can't anymore not the first time that I'm battling with agents of iKhokha. Since the beginning my experience so far is just a total nightmare.

I bought my ikhokha machine first it was a battle to get it set up and to get in right.

The in September 2023 what a nightmare again , I keep on trying to explain to the one after the other agent of iKhokha that we having a "National Day Jol' a combine day jol with 6 chapters involved obviously the banking details was not the same so I request for a change of banking details this was declined as the account was not in my name the more I try to explain that it will not be the more no agent was willing to understand it.

I was then forced to do a "change of ownership" to the person that the account belong I explained to iKhokha that I'm not selling my device to her at all but they assured me that there will be no issues at all once we finished with it and I need the device again I must just do exactly the same as my profile will stay still active.

So yes the "new profile" was set up and everything worked fine.

September 2024 my next nightmare started again I completed the forms "change of ownership" and send everything off to iKhokha what a mess the agents pick up that I already got a profile and said there is no need for change of ownership to be done as I already got a profile they will just update the banking details to the new updated ones that I supp**** to them.

Please take note I'm not using the card machine each day of my life so I'm not going to test it so I tested today and got a error that I'm unable to use it.

I reported the error and a agent call me and advice me it is due to the fact that the machine a change of ownership was done in 2023 and it is still registered in the other persons name.

Well never less the agent again still didn't understand me at all what I was trying to explain to her

It is easy the device was never sold never belong to the person it was purely for the use of the machine into the bank details that it was suppose to be used.

The main and the only user for the machine for this device with serial number SN*** must be user ***

The user Bonita Lee Ehlers was purely a profile to use the banking details.

Can someone please set this right for once and for all and delete the profile ***

All documents for a change of ownership was emailed if that is still what you guys are looking for just get this machine set up so that I can use it the person that bought it and pay for it how difficult can it be.

I mean really now this is getting a bit ridiculous now.