DT
Douglas T
1 reviews | Active since Jan 2022
17 Mar 2023, 10:19
Blaming customers for bad service
Terrible service, I sent them an email 1 month ago to request assistance. They sent me an email a few days later to say it had been resolved. Today 1 month later they asked me to give them a review. I gave them a negative review because they never contacted me or responded. Then they called me and a call centee agent accused me of not answering my phone for the whole month. This is typical of companies blaming customers for their bad service
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
17 Mar 2023, 10:24Hi Douglas, thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
iKhokha's reply17 Mar 2023, 10:24
Official
Hi Douglas, thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
DT
Douglas T's updateReviewer Update
17 Mar 2023, 10:43I wish there was a way for me to delete this, I received such a kind call now. My problem has been resolved, excellent response to a very tricky situation. It's not always about the bad things that happen since we are humans but rather how we choose to respond to this. Ikhoka you have gained a client for life. Bravo Zulu
DT
Douglas T's update17 Mar 2023, 10:43
Reviewer Update
I wish there was a way for me to delete this, I received such a kind call now. My problem has been resolved, excellent response to a very tricky situation. It's not always about the bad things that happen since we are humans but rather how we choose to respond to this. Ikhoka you have gained a client for life. Bravo Zulu
iKhokha's replyOfficial
17 Mar 2023, 11:18Hi Douglas, we are so happy that we could help you out! We take pride in helping our valued iKhokha merchants.
iKhokha's reply17 Mar 2023, 11:18
Official
Hi Douglas, we are so happy that we could help you out! We take pride in helping our valued iKhokha merchants.