NM
Nangamso M
1 reviews | Active since Nov 2019
03 Mar 2025, 23:01
Biggest ****; use at your own risk
Honestly the worst payment processor in the Southern Hemisphere. Only suited for Inuka and ****a shops. I switched to Ikhokha upon their good advertising and sales pitch. Every two or three transactions, my funds would be on hold. I have to submit all sorts of docs. Mind you, to this day, I have never had a single charge back. They refuse to pay out or refund my client’s 30k. I had to refund my client out of pocket. It’s been two months. They say he must go dispute it with the bank. What in the world. If you are serious about your business, use Yoco, Payfast, or anyone but these ******* and I think the staff is compromised of interns with our 33%matric pass grade.
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iKhokha's replyOfficial
04 Mar 2025, 08:11Hi Nangamso,
We sincerely apologize for the inconvenience this situation has caused. Please be advised that our Risk and Compliance team has reviewed your request and responded accordingly, informing you that the cardholder would need to dispute the transaction and initiate a chargeback through their bank.
We understand that this process can be frustrating, especially given the circumstances, and we truly regret the impact it has had on your business. Unfortunately, there are established procedures and processes that we must follow to ensure smooth and compliant operations.
Thank you for your understanding.
Kind Regards,
The iKhokha Team.
We sincerely apologize for the inconvenience this situation has caused. Please be advised that our Risk and Compliance team has reviewed your request and responded accordingly, informing you that the cardholder would need to dispute the transaction and initiate a chargeback through their bank.
We understand that this process can be frustrating, especially given the circumstances, and we truly regret the impact it has had on your business. Unfortunately, there are established procedures and processes that we must follow to ensure smooth and compliant operations.
Thank you for your understanding.
Kind Regards,
The iKhokha Team.
iKhokha's reply04 Mar 2025, 08:11
Official
Hi Nangamso,
We sincerely apologize for the inconvenience this situation has caused. Please be advised that our Risk and Compliance team has reviewed your request and responded accordingly, informing you that the cardholder would need to dispute the transaction and initiate a chargeback through their bank.
We understand that this process can be frustrating, especially given the circumstances, and we truly regret the impact it has had on your business. Unfortunately, there are established procedures and processes that we must follow to ensure smooth and compliant operations.
Thank you for your understanding.
Kind Regards,
The iKhokha Team.
We sincerely apologize for the inconvenience this situation has caused. Please be advised that our Risk and Compliance team has reviewed your request and responded accordingly, informing you that the cardholder would need to dispute the transaction and initiate a chargeback through their bank.
We understand that this process can be frustrating, especially given the circumstances, and we truly regret the impact it has had on your business. Unfortunately, there are established procedures and processes that we must follow to ensure smooth and compliant operations.
Thank you for your understanding.
Kind Regards,
The iKhokha Team.