Bad service,business came to a standstill

I used ikhokha machine for three weeks upon authorization they requested the id and company documents etc..im dealing with events and also operating a rsdtaurant,they didnt inform that in case an amount of atleast 5000 or more is deposited into the acc,itwill be blocked and the initial documents should be resubmitted.I talked to Emmanuel who dropped the phone is my ears twice sying every institution works like that.i fond it so disrespectful and rude to talk to clients as if you are doing them any favour now i cant transcact and wanna use money,my business came to a standstill

Please assist