JM
Japhta M
1 reviews | Active since May 2025
31 May 2025, 14:31
Bad service and no data
They don't tell you about R75 monthly data fee and I have not been using my machine for 2 years and now I'm using it now and . I called asking why the money was not reflecting on my account. That's when they told me that I owe them for data that doesn't work. I have been using my own wifi. I'm very disappointed with them and now I have to pay their money first before I can get my money. They have no shame on ****ming small businesses. Stay a way from ikhokha it's bad for emerging small businesses.
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iKhokha's replyOfficial
31 May 2025, 14:46Hi Japhta,
We're truly sorry to hear about your experience and understand your frustration.Please note that the R75 monthly data fee is a standard charge applicable to accounts that use an iKhokha SIM card, as communicated in our terms and conditions. These fees accumulate over time if there is no trading activity to cover them, regardless of Wi-Fi usage, since the SIM remains active unless cancelled.We always recommend reaching out to our support team if you're not using the device, so the SIM can be deactivated to avoid ongoing fees. Our team will reach out to you to further assist.
Kind Regards, The iKhokha Team
We're truly sorry to hear about your experience and understand your frustration.Please note that the R75 monthly data fee is a standard charge applicable to accounts that use an iKhokha SIM card, as communicated in our terms and conditions. These fees accumulate over time if there is no trading activity to cover them, regardless of Wi-Fi usage, since the SIM remains active unless cancelled.We always recommend reaching out to our support team if you're not using the device, so the SIM can be deactivated to avoid ongoing fees. Our team will reach out to you to further assist.
Kind Regards, The iKhokha Team
iKhokha's reply31 May 2025, 14:46
Official
Hi Japhta,
We're truly sorry to hear about your experience and understand your frustration.Please note that the R75 monthly data fee is a standard charge applicable to accounts that use an iKhokha SIM card, as communicated in our terms and conditions. These fees accumulate over time if there is no trading activity to cover them, regardless of Wi-Fi usage, since the SIM remains active unless cancelled.We always recommend reaching out to our support team if you're not using the device, so the SIM can be deactivated to avoid ongoing fees. Our team will reach out to you to further assist.
Kind Regards, The iKhokha Team
We're truly sorry to hear about your experience and understand your frustration.Please note that the R75 monthly data fee is a standard charge applicable to accounts that use an iKhokha SIM card, as communicated in our terms and conditions. These fees accumulate over time if there is no trading activity to cover them, regardless of Wi-Fi usage, since the SIM remains active unless cancelled.We always recommend reaching out to our support team if you're not using the device, so the SIM can be deactivated to avoid ongoing fees. Our team will reach out to you to further assist.
Kind Regards, The iKhokha Team