aV
al V
1 reviews | Active since May 2019
11 Jul 2023, 12:42
Bad service
Like many companies in South Africa Bad after sale service. They wil contact you all the time and be on point when trying to sell the product . as soon as you are in then it seems like theres only 2 people working for the company .
they take forever to reply .
Helpful (0)
Replies (4)0
Replies (4)aV
al V's updateReviewer Update
11 Jul 2023, 12:48secondly
i have been in contact with this guys for a week trying to unlink my additional ikhoka machine from one profile and relink it to the new profile.
i have been in contact with this guys for a week trying to unlink my additional ikhoka machine from one profile and relink it to the new profile.
i explained this to the agent i was talking to and the cash advance team since i have a cash advance
they approved the move knowing the details and asked me for my details such a letter and a form to be completed
after i sent hese details the cash advance team do a 180 and say they dont want to approve since i have a cash advance ...uhm yes that was established with our initial conversation.
why cant you just make these kind of things easier .
why cant you just make these kind of things easier .
aV
al V's update11 Jul 2023, 12:48
Reviewer Update
secondly
i have been in contact with this guys for a week trying to unlink my additional ikhoka machine from one profile and relink it to the new profile.
i have been in contact with this guys for a week trying to unlink my additional ikhoka machine from one profile and relink it to the new profile.
i explained this to the agent i was talking to and the cash advance team since i have a cash advance
they approved the move knowing the details and asked me for my details such a letter and a form to be completed
after i sent hese details the cash advance team do a 180 and say they dont want to approve since i have a cash advance ...uhm yes that was established with our initial conversation.
why cant you just make these kind of things easier .
why cant you just make these kind of things easier .
iKhokha's replyOfficial
11 Jul 2023, 14:11Hi al, thank you for taking our call. As we've discussed, we are unable to change ownership of your device as there is an active cash advance loan on your profile. We will be in touch to discuss a way forward as soon as we receive feedback from Retail Capital.
iKhokha's reply11 Jul 2023, 14:11
Official
Hi al, thank you for taking our call. As we've discussed, we are unable to change ownership of your device as there is an active cash advance loan on your profile. We will be in touch to discuss a way forward as soon as we receive feedback from Retail Capital.
aV
al V's updateReviewer Update
11 Jul 2023, 14:35Alright .I hope to hear from you soon and will update .thank you
aV
al V's update11 Jul 2023, 14:35
Reviewer Update
Alright .I hope to hear from you soon and will update .thank you
aV
al V's updateReviewer Update
07 Aug 2023, 09:31Issue been resolved after i had to complain .
aV
al V's update07 Aug 2023, 09:31
Reviewer Update
Issue been resolved after i had to complain .