NH
Nadia H
1 reviews | Active since Feb 2024
06 Feb 2024, 09:57
Bad Service
I have been struggling with my profile setup/FICA & card machine linking for at least 2 weeks now. None of these people come back to you to give updates, and when you phone or chat to them online, they just say "it has been escalated, they will feedback to you today". Making unreasonable promises. Why is the FICA taking so long? I have sent countless emails to link my machine to my profile, yet NO ONE gets back to you. Their excuse is that there has been an influx of registrations, hence FICA taking so long. BS!
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Replies (2)0
Replies (2)
iKhokha's replyOfficial
06 Feb 2024, 10:26Hi Nadia,
We are so sorry to hear about your negative experience with iKhokha. Please accept our sincere apologies for the inconvenience and frustration that this may have caused you. Our onboarding team will reach out to you as soon as possible with feedback on your application.
Kind regards,
iKhokha team.
We are so sorry to hear about your negative experience with iKhokha. Please accept our sincere apologies for the inconvenience and frustration that this may have caused you. Our onboarding team will reach out to you as soon as possible with feedback on your application.
Kind regards,
iKhokha team.
iKhokha's reply06 Feb 2024, 10:26
Official
Hi Nadia,
We are so sorry to hear about your negative experience with iKhokha. Please accept our sincere apologies for the inconvenience and frustration that this may have caused you. Our onboarding team will reach out to you as soon as possible with feedback on your application.
Kind regards,
iKhokha team.
We are so sorry to hear about your negative experience with iKhokha. Please accept our sincere apologies for the inconvenience and frustration that this may have caused you. Our onboarding team will reach out to you as soon as possible with feedback on your application.
Kind regards,
iKhokha team.
NH
Nadia H's updateReviewer Update
06 Feb 2024, 10:51I've promised that since last week. Your service is bad, and non-existent. I've called, chatted and emailed everyone I could, but no one responds.
NH
Nadia H's update06 Feb 2024, 10:51
Reviewer Update
I've promised that since last week. Your service is bad, and non-existent. I've called, chatted and emailed everyone I could, but no one responds.