Bad no care attitude

I contacted a Ikhokha Representative on the 4th of November 2018 and he came to see me on the 5th of November 2018 I then told him that Im starting a New company in the beginning of December and Im enquering about a card machine and I want it by the 25th of November2018 as I need it for when the company open its doors I also said to him I dont want it before the 25th as the bussiness account doesnt have money at this moment and because Im taking it on the 16 week plan I cant afford to pay the premiums before the company doors is open and operational he then stated that we can take it with immediate effect as the first premiums will take upto 3 weeks before we would have to pay any instalments its now the 20th and they have already attempted to take 2 premiums putting my bank account into a minus due to debit order lapses .I then phoned the rep and told him what has happened and he confirmed that that was what he has said but there finance department change there terms and conditions as they please and there is nothing he can do about it I have to phone them witch I then did and they told me theirs nothing they can do its not there problem she can try to escalate the problem its now 24hours later and they havent fixed anything or adhered to there origanal agreement