nL
naeem L
1 reviews | Active since Nov 2012
03 Jun 2024, 13:00
bad device and support
More then 1week all 3 card machines not working . Ikhokha support center does not call and update you with regards to the errors or update on fixing there machines There call center requests all personal information to verify then cuts the calls and does not call back.
Helpful (0)
Replies (4)0
Replies (4)
iKhokha's replyOfficial
03 Jun 2024, 13:41Hi Naeem. We sincerely apologize for the inconvenience you've experienced with our card machines and support center. This is not the level of service we strive to provide. Your feedback is important to us, we will be contacting you shortly to assist with this matter.
Kind regards, The iKhokha Team.
Kind regards, The iKhokha Team.
Best regards,
iKhokha's reply03 Jun 2024, 13:41
Official
Hi Naeem. We sincerely apologize for the inconvenience you've experienced with our card machines and support center. This is not the level of service we strive to provide. Your feedback is important to us, we will be contacting you shortly to assist with this matter.
Kind regards, The iKhokha Team.
Kind regards, The iKhokha Team.
Best regards,
nL
naeem L's updateReviewer Update
05 Jun 2024, 15:56Hi
It is now 10 working days that my machine is still not working .
Ikhokha does not follow up on my non working device.
I have been promised a call from consultant 5 June 2024 and received no such call.
Ikhokha says that it is the sim card that is the problem but i am using wifi.
Now i have received an email with increased tariffs but machine is still not working.
When will this problem be resolved, it has left me with no option but to take out another machine from another company
3 machines not working cannot be the sim card as for
1 device is wifi
2nd device is mtn
3rd device is vodacom.
It is now 10 working days that my machine is still not working .
Ikhokha does not follow up on my non working device.
I have been promised a call from consultant 5 June 2024 and received no such call.
Ikhokha says that it is the sim card that is the problem but i am using wifi.
Now i have received an email with increased tariffs but machine is still not working.
When will this problem be resolved, it has left me with no option but to take out another machine from another company
3 machines not working cannot be the sim card as for
1 device is wifi
2nd device is mtn
3rd device is vodacom.
nL
naeem L's update05 Jun 2024, 15:56
Reviewer Update
Hi
It is now 10 working days that my machine is still not working .
Ikhokha does not follow up on my non working device.
I have been promised a call from consultant 5 June 2024 and received no such call.
Ikhokha says that it is the sim card that is the problem but i am using wifi.
Now i have received an email with increased tariffs but machine is still not working.
When will this problem be resolved, it has left me with no option but to take out another machine from another company
3 machines not working cannot be the sim card as for
1 device is wifi
2nd device is mtn
3rd device is vodacom.
It is now 10 working days that my machine is still not working .
Ikhokha does not follow up on my non working device.
I have been promised a call from consultant 5 June 2024 and received no such call.
Ikhokha says that it is the sim card that is the problem but i am using wifi.
Now i have received an email with increased tariffs but machine is still not working.
When will this problem be resolved, it has left me with no option but to take out another machine from another company
3 machines not working cannot be the sim card as for
1 device is wifi
2nd device is mtn
3rd device is vodacom.
nL
naeem L's updateReviewer Update
12 Jun 2024, 15:45More then 2 weeks now and machines still not working
nL
naeem L's update12 Jun 2024, 15:45
Reviewer Update
More then 2 weeks now and machines still not working
iKhokha's replyOfficial
25 Oct 2024, 15:43We apologize for the delay in responding and hope your query has been resolved to your satisfaction. If you still need assistance, please feel free to reach out to us by emailing *** or calling our support team.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
Best regards,
iKhokha's reply25 Oct 2024, 15:43
Official
We apologize for the delay in responding and hope your query has been resolved to your satisfaction. If you still need assistance, please feel free to reach out to us by emailing *** or calling our support team.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
Best regards,