BAD CUSTOMER SERVICE

I purchased my POS machine a week ago & submitted all the Fica documents. As I needed to use the machine urgently, the consultant temprarily activated the machine for me, meaning I could use the machine but the monies would only be released once the Fica documents were approved. It has now been more than a week & I am still waiting for my approval & my money. I have phoned in twice already to query this & each time I am told that the Fica approval in inundated with requested but I will get feedback before the end of the day. Still no feedback! It is meant to be 24 - 48hr . What is going on Ikhokha, this is certainly NOT client service! Please give me some feedback urgetly, as promised! VERY BAD CUSTOMER SERVICE, I sincerely hope this is not how Ikhokha does business!