AvdM
Andre van der Merwe

1 reviews | Active since Sept 2019

19 Sept 2019, 16:36

Avoid ikhokha -from our experience

We purchased an ikhokha mover lite through Takealot a couple of weeks ago - no problem with the delivery. The set up with ikhokha has been a nightmare. Back office support has been very poor - slow and even non-existent. Call center waiting times are ridiculous and the option to leave a message is pointless as you don't get a call back. As for emails - the first was semi-answered, thereafter flatly ignored! Now a couple of weeks on we a have a plastic number pad that does not work. From our experience I would suggest trying another company

0
Replies (3)
iKhokha
iKhokha's reply19 Sept 2019, 16:46
Official
Hey Andre, 
Prom here. I am so sorry for the experience you have had. 
We appreciate you pointing out this flaw in our system and we really do want to turn it around for you.

Can we please have your contact details and I will make this an urgent priority with the team. We will give you a call first thing tomorrow morning. 

Thank you, 
Prom the iKhokha Team 

Best regards,

AvdM
Andre van der Merwe's update19 Sept 2019, 22:17
Reviewer Update
Hello Prom.
Please contact my wife (Odette) after 11am on 20/9 Friday ***.
I truly hope that this matter can be resolved now

regards

Andre

iKhokha
iKhokha's reply20 Sept 2019, 09:45
Official
Thank you Andre, 

Our team will contact Odette shortly. 

Regards, 
Prom x 

Best regards,