Appalling Service from Ikhokha – Never Again!

I had a truly terrible experience with Ikhokha. A transaction I made through an online shop (My Art Shop) was clearly deducted from my account, but Ikhokha kept insisting it was declined — without providing any proof, despite claiming it was "attached."

Their support was completely unhelpful, dismissive, and frustrating to deal with. They showed no intention of actually resolving the issue, and if it weren’t for Ozow (who I later discovered was the real payment processor behind the transaction), I’m convinced I would never have received my money back.

Even worse, the vendor was just as unhelpful. I provided all the evidence, yet they made no effort to assist. Neither Ikhokha nor the vendor acknowledged any fault — it was only thanks to my own effort (and noticing "Oz-Ik Merchant" on my bank statement) that I tracked down the right people.

Ikhokha's handling of this was appalling, and I can’t help but wonder how many others might have been de*****ed or simply ignored. Based on this experience, I would never recommend Ikhokha to anyone.