Appalling service from ikhokha

On 5 April I purchased a Ikhokha speedpoint online for R999, the payment went through and I received an email confirmation that my order will arrive in the next 3-4 days, 2 days after I followed up and I was informed by a call center agent that particular speed point is out of stock and new stock will be arriving in 2 weeks. I’m obviously livid because how was the order accepted and my money deducted when there’s no stock, to make matters worse I’ve asked for the order to be cancelled and I’m told that the refund will only be processed next week. As a small business that has a very limited working capital I’m extremely appalled by their service, as I’m currently without my money and a speedpoint.